Warranty

This Warranty Policy applies to electric bicycles (“eBikes”) and related components purchased online or in-store within the United States from The eBike Shop Colorado (“we,” “us,” or “our”).

By completing a purchase, the customer acknowledges and agrees to the terms set forth below.

Manufacturer’s Limited Warranty

All eBikes sold by The eBike Shop Colorado are covered by a manufacturer’s limited warranty, which is provided directly by the original manufacturer of the product.

The manufacturer’s limited warranty generally warrants that the eBike and its original components will be free from defects in materials and workmanship under normal use and service for the period specified by the manufacturer.

Warranty coverage, duration, conditions, and available remedies are determined solely by the manufacturer. Customers should refer to the specific manufacturer’s warranty documentation for complete details.

Scope of Coverage

Manufacturer warranties typically apply only to:

The original purchaser
The original eBike and components as supplied at the time of sale
Defects arising from normal consumer use

At the manufacturer’s discretion, warranty remedies may include repair, replacement of parts, or replacement of the product.

Typical Warranty Components (Non-Binding Reference)

While warranty terms vary by manufacturer and model, coverage commonly includes:

Structural components (such as the frame)
Electrical components (such as the motor, battery, controller, and display)

This section is provided for informational purposes only and does not create, expand, or modify any warranty obligations.

Exclusions from Warranty Coverage

Manufacturer warranties generally do not cover:

Normal wear and tear
Consumable items, including tires, brake pads, chains, cables, and bearings
Damage resulting from misuse, abuse, neglect, accidents, or improper storage
Unauthorized modifications or the use of non-approved parts or components
Improper assembly, maintenance, or repair
Commercial, rental, or competitive use unless expressly permitted by the manufacturer
Cosmetic damage that does not affect functionality
Damage caused by environmental exposure beyond product specifications

Warranty Claim Requirements

To initiate a warranty claim, customers may be required to:

Provide valid proof of purchase
Submit photos, videos, or other documentation demonstrating the claimed defect
Follow manufacturer-directed troubleshooting, inspection, or diagnostic procedures

All warranty claims are reviewed and approved solely by the manufacturer.

Retailer’s Role & Disclaimer

The eBike Shop Colorado does not provide an independent warranty on eBikes or components unless expressly stated in writing.

Our role is limited to assisting with communication between the customer and the manufacturer, where applicable. We are not responsible for manufacturer decisions regarding warranty eligibility, repair methods, replacement options, or claim outcomes.

Shipping, Labor & Service Costs

Unless expressly stated by the manufacturer:

Customers are responsible for all shipping costs related to warranty claims
Labor, installation, and service costs are not covered
Replacement parts may be shipped directly to the customer or to an authorized service provider

Shipping-related terms are governed by our Shipping & Delivery Policy.

Warranty Void Conditions

Warranty coverage may be void if the eBike:

Has been altered from its original configuration
Has been used in a manner inconsistent with manufacturer guidelines
Has been serviced or repaired by an unauthorized provider
Has sustained damage due to improper handling, transport, or storage

Limitation of Implied Warranties

To the maximum extent permitted by applicable law:

Any implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the term of the applicable manufacturer’s limited warranty.

Some states do not allow limitations on implied warranties; in such cases, state law shall govern.

Limitation of Liability

To the extent permitted by law:

Neither the manufacturer nor The eBike Shop Colorado shall be liable for incidental, indirect, or consequential damages arising from the use of, or inability to use, the eBike.

Liability is limited to the remedies expressly provided under the applicable manufacturer’s warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages; in those cases, applicable state law shall control.

Relationship to Other Policies

This Warranty Policy should be read in conjunction with the following:

Return & Refund Policy
Shipping & Delivery Policy
Payment Methods & Billing Policy

Warranty coverage does not extend or replace return eligibility.

State & Federal Consumer Rights

This warranty provides customers with specific legal rights. Customers may have additional rights that vary by state. Nothing in this policy limits or waives rights that cannot be excluded under applicable U.S. federal or state law.