Rebuilding Your Battery: Service Process

For guaranteed quality and safety we only use certified grade-A energy cells from the industry's top name brand manufacturers. If your battery was originally equipped with other (smaller, low quality) cells, it may be that the current residual charge no longer exactly matches the value that you see on the display. With many batteries, the residual charge is displayed with 'blocks' or LEDs. Usually this indication becomes more accurate as the battery goes through more charge cycles (when new), but as your battery wears down near end-life, this gauge will become inaccurate and can lead consumers to believe the battery is still fine, when in fact it is reaching end-life.

4 Step Process

Step 1 How To Place Order For Refurbish Battery

You can call us, send us an email, or browse our website and search for the correct model and listed price of your rebuild. The first step would be searching for your battery brand. When you have found the battery or brand in the overview, click on the product to proceed to the order page. Here you have the option to choose what the new capacity of your worn battery should match or be upgraded to. Give us a call if you are unsure which option is best for you.

Step 2 Battery Intake Process

Next, Fill out the Battery Intake Form you can ship it yourself or have us pick it up if you are in Colorado. The intake form has a page that gives instructions for shipping, a label you place on your box, and our address.

Step 3 Technician Team Builds A High Quality Battery

We will notify you when your battery arrives at our repair center. Your battery will be put through testing after the intake process. If it turns out that the poor battery performance is due to wear of the energy cells, our technicians will proceed to rebuild. If we find an issue that we can resolve without rebuilding, our team will reach out with options. We then rebuild your battery quickly with high-quality, name-brand cells and provide your rebuild with a 1-year warranty. Extended warranties are also available!

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Step 4 - We Returns the Battery To You

We will then ship your e-bike battery back to you. After the repair has been completed and shipped, you will receive tracking and instructions from us via e-mail on how to use and maintain your reconditioned battery. It is important you follow these instructions to bring your battery up to its maximum capacity as soon as possible. It is also worth mentioning that the

Types of Battery Service

CUSTOMER DETAILS

Tier 1 (Basic):* $59 (All Voltages)*

Included in this diagnostic package:

  • Inspection Of Battery/Case/Components/Connectors
  • Analysis Of Voltage Levels/Function Verification Of All Ports
  • Full-Cycle Capacity Test
  • Voltage Drop / Resistance Measurements

*When you're ready to have your battery repaired, just fill out our [battery intake form] "Battery Cell Replacement Service Form") and send us your battery, charger, and key. (If it's needed to turn the battery on, not just lock it to the bike). We can certainly give you initial estimates first, but may be limited, depending on model, until receiving your battery in-house. Once received, we will reach out to discuss all of the potential rebuild options and price points for your application.*

We look forward to servicing your battery and getting you back on your wheels!

Tier 2 (Premium)*: $109 (12V/24V/36V) / $129 (48V/52V/60V/72V/84V) *

*Included in +*this+* diagnostic package:*

  • Inspection Of Battery/Case/Components/Connectors
  • Analysis Of Voltage Levels/Function Verification Of All Ports
  • Full-Cycle Capacity Test
  • Voltage Drop / Resistance Measurements
  • Cell Analysis
  • Cell Balancing

*When you're ready to have your battery repaired, just fill out our [battery intake frm] "Battery Cell Replacement Service Form") and send us your battery, charger, and key. (If it's needed to turn the battery on, not just lock it to the bike). We can certainly give you initial estimates first, but may be limited, depending on model, until receiving your battery in-house. Once received, we will reach out to discuss all of the potential rebuild options and price points for your application.*

We look forward to servicing your battery and getting you back on your wheels!

Diagnostic Service

Tier 3 (Advanced): $159 + BMS surcharge (All Voltages)

*Included in +*this+* diagnostic package:*

  • Inspection Of Battery/Case/Components/Connectors
  • Analysis Of Voltage Levels /Function Verification Of All Ports
  • Full-Cycle Capacity Test
  • Voltage Drop / Resistance Measurements
  • Cell Analysis
  • Cell Balancing
  • Component Cleaning 
  • BMS Replacement/Conversion + Re-wiring (Any major battery service can be substituted here, if desired.)

*When you're ready to have your battery repaired, just fill out our [battery intake form] "Battery Cell Replacement Service Form") and send us your battery, charger, and key. (If it's needed to turn the battery on, not just lock it to the bike). We can certainly give you initial estimates first, but may be limited, depending on model, until receiving your battery in-house. Once received, we will reach out to discuss all of the potential rebuild options and price points for your application.*

We look forward to servicing your battery and getting you back on your wheels!

BATTERY SERVICE INTAKE FORM

CUSTOMER DETAILS

Mailing Address:
BIKE DETAILS
BATTERY DETAILS
ADDITIONAL COMPONENTS INCLUDED
(Check all that apply)
SERVICE REASON
(Check all that apply)
SERVICES
(Check all that apply)

ACKNOWLEDGEMENT


By signing this form, I hereby acknowledge and accept full responsibility for any costs associated with any damage(s) sustained in transit or after arrival at the facility resulting from improperly packaged batteries and all other components therein. Furthermore, I understand that I am responsible for all shipping costs on any product that did not receive service from Colorado ebike Shop and E-Bike Marketplace. I have completely read and fully understand this document's purpose, intent, and effect. 

BATTERY SERVICE SHIPPING INSTRUCTIONS

PREREQUISITES

  1. You must include a compatible charger for each battery.
  2. If a key is needed to power the battery, you must include it in your parcel.
  3. DO NOT pack your parcel with PACKING PEANUTS.
  4. Use Ground Shipping to send your parcel by UPS or FedEx.

BIKE BATTERY DETAILS

  1. Carefully wrap your battery and all components in bubble wrap, padding any sharp edges, fragile parts,
    and pieces. DO NOT USE PEANUTS!
  2. Secure the contents of your parcel in a corrugated box. The contents should not shift, slide, or move during
    transit. Seal your parcel.
  3. Fold this form on the dotted line below and label the exterior of your parcel so that the Dangerous Goods
    Label is visible.
  4. Use Ground Shipping to ship your parcel with FedEx or UPS.
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SHIP GROUND TO:

Name: 
E-BIKE MARKETPLACE 

Mailing Address: 
6585 Arville Street, Suite A Las Vegas, Nevada 89118 

Phone:
 +1 (888) 456-9410 

Website
https://ebikemarketplace.com/